Reviews

Honest and fair. Rare characteristics to have as an automobile fixer, especially European type vehicles. Dealership costs are double maybe even triple compared to Cupelli, but the quality work done by Cupelli is priceless.

Very pleased with the service. Well done.

Great people, great service.

Great service! Great people!

Great service and honest. Highly recommend

Customer service, communication and patience. Frank and Richie had it all. My family and I would recommend them or go to again with my diesel 100%.
Thanks guys,

I told them to inspect my Mercedes-Benz from bumper to bumper since the car had 100,000 miles on it. There was a good bit to get done, but everything was well documented and the car now drives like it did when it was new. I feel safer and it is more pleasurable to drive. Communication was excellent and the owner was very friendly and honest. The price was on par for a high end shop and less than a dealer except for the genuine M-B parts, which they have no control over. Car repair is never a good time, but this was an excellent experience. They will take care of my servicing from now on.

as always, professional, friendly, technically astute, and reasonably priced. Frank and Richie are always a pleasure to deal with.

It was easy to make an appointment within a few days. Rich is very accommodating and I received a report and pictures after their examination of the car. They identified a potentially serious issue and directed me to the dealer due to my extended warranty. I appreciated their service, honesty and quality of their work. I intend to return for future servicing of my Audi A5 convertible.

GOOD SERVICE—PROMPT AND EFFICIENT
WELL PLEASED

I had a 5 star experience at Cupelli’s. I was told by another mechanic that it would be $8k to fix an engine leak. A friend of my husband’s recommended I take my car to them immediately , I’m so happy I listened because we were thinking about just getting rid of the car. Cupelli’s properly diagnosed my 2016 Mercedes c300 and it cost only 2500.00 to repair. Richie and the gang saved my car! My car has found a new home for standard services as well. Thank you so much guys ❤️. Do not hesitate to hire these guys

Sincerely,

June

My car was well taken care of. All of the staff are super nice and amazing. I will not be going anywhere else.

Cupelli Automotive is THE BEST! I am adding to my review because I continue to bring my car for all service needs. I can trust that Cupelli’s always comes through. Every car I get is coming to Cupelli’s, but because of Cupelli’s, I won’t be getting shopping for a vehicle any time soon. They are knowledgeable, experienced, professional. This is a top flight place where you can always count on receiving an honest and accurate estimate of what is going on with your vehicle with impeccable follow through on servicing your vehicle. Beyond all of that they are so nice! I am always returning to Cupelli’s.

Five starts all the way!

Very knowledgeable, friendly group. Great communication.

Great Service. Honest, reliable and timely. Will definitely use them again to service our Porsche

Thank you so much for all you guys did. I am waiting for my son to find a used part. I will install it when it gets to me thanks again for everything.

This was my first time at Cupelli Automotive for my Mercedes C300. Richie was so helpful and they did not overcharge me like the dealership would have. I will definitely be back when my car needs to be serviced.

I will never go to anyone else. The service was wonderful and Richie is the best. Thank's so much.

Great service and nice people. Always treat you right.

I took my Mercedes for service, I know and used this shop forever I won't go anywhere else.

Coming from NY city I am very pleased to have come across Cupelli Automotive. I have an 2012 650I with a standard transmission . After reviewing shops who specialized in BMW I came across Cupelli auto. They did a thourough diagnosis and Frank informed me that I should replace certain hoses before they begin giving me problems. This diagnosis was for my benefit so I wouldn’t breakdown somewhere with my family. I much appreciated the information. I would highly recommend this shop to anyone who wants top quality work and amazing customer service

Great service
Nice people and well organized
Danny

I highly recommend Cupelli automotive. They handled my BMWs issues with care and kept me in the loop with every step.. They have gained a new customer.. very satisfied

Professional service!Happy with the results.

Great all around service. Took good care of my Mercedes.

Thanks for your great and timely service as usual, much appreciated 👍.

Top notch! Will never take my Benz anywhere else! The dealers will never see it again.

Great service….reasonable prices.

I cannot say enough good things about my honest and professional service I experienced at Cupelli Automotive, with my Maserati Ghibli. Great care and communication with Frank and Richie. I highly recommend taking your car to them. 👍🏼👍🏼👍🏼👍🏼

I have been strictly a "dealership girl" because of close relationships with the staff however my dealership is now quite a distance from my home. Cupelli's was recommended to me by a close friend, and I am so thankful. The service is impeccable, the staff are knowledgeable and most of all honest! They deliver exactly (sometimes more) than they promise and will always reach out to make certain you are 100% satisfied! Give Mr. Frank Cupelli and his team a try... you won't regret it!

Can't say enough! Thank you Frank and Richie!

Frank is good. He’s serviced my 2003 BMW. For many years. Trust him.

SIX STARS!!!
I've been servicing my cars at Cupelli for over 5 years and can say with 100% confidence that Frank, Richie and the team are fantastic!
YES they specialize in top foreign brands (I have a 2012 E350 Convertible) but they also care for my Lexus and any other brand.
I would never go to a dealer service unless the cost was covered. Cupelli takes service to the next level.
Great communicators - very fair pricing.
They have earned my business with integrity and competence.
You will be very impressed and happy you listened to me!!

Great service, takes time to check in on their work and very accommodating

Professional approach and very informative about the future maintenance needed.

My vehicle needed a window repaired that was stuck in the down position. I called Cupelli at 3:30pm and explained my problem, they told me to come right over and they would evaluate it while I wait. After an inspection, Frank determined that it needed a new mechanism inside the door. They got the part ordered, got most of the repair expense covered by my extended warranty and had me back on the road by noon the next day. These guys are total pros, and I will be going back for all of my work. Thank you Cupelli Automotive, I’m going to tell everyone I know that I’ve got a great mechanic for them.

Honest and fair mechanic shop. Good prices. Excellent work. Will be sure to come back again

Great service and friendly staff

The team is knowledge, work quickly, and excellent communication with me. They squeezed me in during a very full week.

I was referred to this service center and was immediately impressed with the candid conversation shared with Frank. My 2012 GT had seen two local shops with the same diagnosis and suggested parting with my car. I live 70 miles north but decided to tow the vehicle and I'm forever grateful I did. Their esearch and diagnostics gave my car a second life. They will be my 1st choice for servicing my other baby as well. Add me as a huge cheerleader and fan of Cupelli automotive.

Went for oil change was done in about an hour, all Good!Advised me about couple issues I should look into!!Happy with the service I had done there!!👍