Orhan S.
Frank is good. He’s serviced my 2003 BMW. For many years. Trust him.
Response from the owner: Thank you Orhan for your wonderful review! Call again
Andrew S.
SIX STARS!!!I've been servicing my cars at Cupelli for over 5 years and can say with 100% confidence that Frank, Richie and the team are fantastic!YES they specialize in top foreign brands (I have a 2012 E350 Convertible) but they also care for my Lexus and any other brand.I would never go to a dealer service unless the cost was covered. Cupelli takes service to the next level.Great communicators - very fair pricing.They have earned my business with integrity and competence.You will be very impressed and happy you listened to me!!
Response from the owner: Thank you Andrew for the kind words and amazing review! We appreciate it! Glad you were happy with our service.
Brian B.
Great service, takes time to check in on their work and very accommodating
Response from the owner: Thank you Brian for the fantastic review!
Alan T.
Professional approach and very informative about the future maintenance needed.
Response from the owner: Thank you for the great review Alan!
david M.
Response from the owner: Thank you David!
Ben D.
My vehicle needed a window repaired that was stuck in the down position. I called Cupelli at 3:30pm and explained my problem, they told me to come right over and they would evaluate it while I wait. After an inspection, Frank determined that it needed a new mechanism inside the door. They got the part ordered, got most of the repair expense covered by my extended warranty and had me back on the road by noon the next day. These guys are total pros, and I will be going back for all of my work. Thank you Cupelli Automotive, I’m going to tell everyone I know that I’ve got a great mechanic for them.
Response from the owner: Glad you were happy with our service Ben. We do our best to accommodate our customers. Thank you for your business and the great review!
Native T.
Response from the owner: Thank you for the great review!
Gregory G.
Honest and fair mechanic shop. Good prices. Excellent work. Will be sure to come back again
Response from the owner: Thank you Gregory!
Thomas K.
Great service and friendly staff
Response from the owner: Thank you Thomas for the fantastic review!
Jonathan G.
The team is knowledge, work quickly, and excellent communication with me. They squeezed me in during a very full week.
Response from the owner: Thank you Jonathan for the fantastic review!
Sidney R.
I was referred to this service center and was immediately impressed with the candid conversation shared with Frank. My 2012 GT had seen two local shops with the same diagnosis and suggested parting with my car. I live 70 miles north but decided to tow the vehicle and I'm forever grateful I did. Their esearch and diagnostics gave my car a second life. They will be my 1st choice for servicing my other baby as well. Add me as a huge cheerleader and fan of Cupelli automotive.
Response from the owner: Thank you Sidney for taking the time to leave us a fantastic review! Glad you were happy with our service.
Raymond G.
Went for oil change was done in about an hour, all Good!Advised me about couple issues I should look into!!Happy with the service I had done there!!👍
Response from the owner: Thank you Raymond for the fantastic review!
Marty M.
The work was done with Complete courteousness and will return for future services. I was explained all that was done and was explained what is in the future for my vehicle and was explained the need for the the future needs and it's rush level - in the year going forward. Mr Richard was mindful to our needs and finances.Thank-you Mr RichyMartin H.2024-05-17I had some Emergency work done to my Vehicle and Richy was very at-tentative to the need for the vehicle that is done before the weekend. He accomplished that and with time to spare. I thank him and the techs in the shop for getting this done.Martin H
Response from the owner: Thank you Martin for the great review!
william S.
I brought my deceased daughter's Mercedes in with all kinds of issues. Frank and Richie were amazingly understanding. Both did a fantastic job of keeping me posted on all steps along the way. Frank is truly an expert in his field. He kept the costs at bay as best he could due to our sensitive situation but I do believe he conducts business with all his customers in the way. The most difficult part in having your used European auto repaired is finding someone honest that cares...that's Frank Cupelli.
Response from the owner: Thank you William for taking the time to leave us an amazing review! Glad you were happy with our service.
Dave M.
Everyone went above and beyond the call of duty to ensure that I had the best experience possible. I couldn’t be more grateful. Thanks guys!
Response from the owner: Thank you for the great review Dave!
Victoria P.
Response from the owner: Thank you Victoria!
Hansel G.
First time going here and they changed my front and rear brakes. They did an excellent job.From now on I will continue going with them.
Response from the owner: Thank you Hansel for the awesome review!
Jim B.
Responsive, professional, personable and timely. 👍🏼👍🏼👍🏼👍🏼👍🏼
Response from the owner: Thank you Jim for the great review!
Rodney R.
Good quality service as always.
Response from the owner: Thank you Rodney for the fantastic review!
Lucas K.
Excellent service on my car once again and helped with my parents BMW as well. Very fair, transparent and professional. Best in town
Response from the owner: Thank you Lucas for the fantastic review! We appreciate it!
Seth A.
They have never missed a beat., very professional, Richie is hilarious and if they say you are good to go, you are....Your automobile will be fixed right.
Response from the owner: Thank you Seth for the kind words and awesome review!
Henry I.
Excellence and professionalism! Communication is amazing, I’m always treated fairly and respectfully. The team is always very helpful and supportive.
Response from the owner: Thank you Henry for the kind words and awesome review! We appreciate it!
Judi P.
The service staff is knowledgeable and the customer service was impeccable. We love the itemized texts with the issues from needing attention now to future issues that will need to be addressed. They always work on not only their schedule but my schedule also. The car will only be serviced by Cupelli going forward.
Response from the owner: Thank you Judi! We appreciate the awesome review!
olive S.
This was my first time visiting the repair shop after being recommended by one of his competitors who hd retired. First, I was made to feel welcome, service was prompt and very thorough from a polite staff.
Response from the owner: Thank you Olive!
TODDZILLA
Amazing service, price and turnaround time!
Response from the owner: Thank you for the great review!
Dwayne D.
They are the best! I am so happy that MSC recommended Cupelli! Great service, great prices, and outstanding customer service!
Response from the owner: Thank you Dwayne for the fantastic review! Glad you were happy with our service!
Mark W.
It was a pleasure dealing with Richie and Frank. Very knowledgeable and great attitude. Answered all my questions and were very thorough. I'll be back for all my Z4 maintenance and repairs.
Response from the owner: Thank you Mark for the kind words and fantastic review! We appreciate it!
phil H.
Did a great job on my car
Response from the owner: Thank you Phil for awesome review!
Isabel Q.
Response from the owner: Thank you Isabel!
Martha G.
Cupelli Automotive was great to work with. Very professional, while at the same time friendly. Richie explained things so I could understand them. Cupelli communication was excellent thru out the process. Fairly priced. Highly recommend Richie and his team
Response from the owner: Thank you Martha for the wonderful review!
Rob T.
They are a good spot to take your car to get service on a timely matter.
Response from the owner: Thank you Rob for the great review!
John G.
Cupelli knows BMWs inside and out. As good as dealer, not as expensive, and done right the first time.
Response from the owner: Thanks John!
Troy L.
Very friendly staff and honest!! Will definitely be a returning customer! Take your car here for your automotive needs! Frankie and Richie are great!
Response from the owner: Thank you Troy for the awesome review and recommendation!
Mack M
My 2022 Audi had what I thought a alignment problem.. I talked to Frank over the phone.. he talked to me for 15 min asking me questions, explaining what it could be .. I mentioned that I am getting new tires put on soon.. he recommended I get new tires first to see how the car works and see if I have the same problem.. I did not.. it was the older tires.. he was honest and saved me a lot of money and time.. I am doing business with Frank from now on.. my next check up will be at his shop.. THANK YOU.
Response from the owner: Thank you Mack for taking the time to leave us a fantastic review! We appreciate it!
Rick M.
Very experienced service and excellent customer service been going there for years no need to go the dealership for robo services
Response from the owner: Thank you Rick for the fantastic review!
Valerie De A.
10/30/24 Just had another service on my new Kia Soul. As always service was excellent and Ritchie and Frank were very helpful and I always get good information. Thank you!I took my almost 10 year old car to Cupelli Auto based on the reviews. I was very pleased. They checked my car over for any needed repairs and sent me a report with photos on what was needed. I had oil, brake fluid, belt and 2 filters changed. Richie gave me exact pricing for each which I thought was fair. My car was done in one day, which is important because it’s my only vehicle. Richie was very responsive and informative and Frank reached out to me to see how my car was running. I will continue to use Cupelli. They are a great find for me. Thanks guys!Ritchie, Frank and the guys at Cupelli are now taking care of my new car. Everything is honest and professional with them!Had open and professional service on my car. Ritchie answers any and all questions and is a pleasure to work with. Very trustworthy!
Response from the owner: Thank you Valerie for the kind words and great review. We appreciate it!
Jhm M.
Excellent customer service! Prices were reasonable for the work they did. Will definitely bring my Mercedes back for any service.
Response from the owner: Thank you Jhm for the awesome review!
Alexandra M.
Great place, excellent service, and friendly staff! I finally found a reliable car shop in the neighborhood with fair prices. Highly recommend!
Response from the owner: Thank you Alexandra for the great review and recommendation!
Luz A.
My experience was amazing Honest -direct to the source Of my issue I highly recommended. Very professional and 5 stars job on mine BMW, Richie and Frank was very helpful!!Very happy the find a Cupelli auto services !!!
Response from the owner: Thank you Luz for the awesome review and recommendation! We appreciate it!
Niko D.
Response from the owner: Thank you Niko!
Jana P.
Frank and Ritchie are the best. I've taken my 2002 BMW convertible to Cupelli for 9 years, and they've kept it in great shape. I trust them implicitly. They are fair, explain all the options in detail, and do expert work. Highly recommended!
Response from the owner: Thank you Jana for the kind words and great review!
American S.
Great service as always.
Response from the owner: Thank you!
Kevin P.
Response from the owner: Thank you Kevin!
Mo M.
Brought our C300 in for the B1 Service. I’m soooo happy I found Cupelli Automotive. We have been to Mercedes of palm beach. Mercedes Delray. And the experience here blows them out the water. If you want to be treated like family with matching amazing service. Please pull up to Cupelli. Richie and company not only took care of me with amazing service. The price was almost half. When was the last time your service man called you to give you updates? And let you know what’s up? If you want Transparency! Customer service, Professionalism, and all around great experience. Come down to Cupelli’s Automotive. Easley the best BMW, Mercedes , Audi and automotive service in Palm beach county!!! Richie the man with the plan!! ⭐️⭐️⭐️⭐️⭐️
Response from the owner: Thank you Mo for taking the time to leave us an amazing review and recommendation ! We appreciate it!
Bennie P.
Kept me information on the status of my car and provided me with the details of what was needed to get my car fixed thank you
Response from the owner: Thank you Bennie for the fantastic review!
Steve H
Just had my Audi Q5 first service done. Fast, very fair pricing. Great dealing with Richie. The only place to go with a foreign car.
Response from the owner: Thank you Steve for the awesome review!
Jason H.
Richie and the team did an amazing job. They were professional and honest and I’ll definitely be back.
Response from the owner: Thank you Jason for the amazing review!
Kristi C.
Response from the owner: Thank you Kristi for the amazing review!
Diego A.
Great experience, Richie was very helpful
Response from the owner: Thank you Diego for the great review!
