Reviews

Arsenio T.
Arsenio T.
14:28 05 May 21
Cupelli honestly let me start off by thanking Mr.frank & My Man Richie they don’t just tell you what you thought was wrong with your car they explain it in “detail” they give you options they don’t make you feel like your being pressured into anything they tel you what they can do and what they can do Mr.Frank even explained to me the issue and how he personally had to look into Richie is on top of the game he calls checks on u and makes sure that you really are involved in every step of the process Cupelli is officially my new go to place Forget about where ever you were going before These guys Will take care of you
David A.
David A.
14:04 04 May 21
Cupelli Automotive did a fantastic job getting my 2005 BMW 325ci up to speed. They provided multiple photos to help me understand what repairs were needed. Highly recommended.
Steve R.
Steve R.
14:56 03 May 21
Overall good experience. Easy to schedule. Frank and Richie make personal connection with customers. Was clear to me that I was only going to pay for what I needed instead of glossy, vague, high-price approach one often finds with dealerships. I feel if I need any follow-up they are easy to reach also.
Karen M.
Karen M.
12:37 01 May 21
Very quick and competent diagnosis of my car’s problem. Provided complete breakdown of work to be done. Was complete when promised. I highly recommend and will definitely come back!!
Lee B.
Lee B.
03:35 01 May 21
Frank and his team did a great job. My Audi A5’s AC was repaired within 48 hours. I was kept informed every step of the way with at least three discussions within the time the car was at Cupelli’s. Their comprehensive check-up system is excellent, so I’ll be back in a few weeks for some additional work.
lynda S.
lynda S.
01:44 27 Apr 21
amy H.
amy H.
21:44 26 Apr 21
What a find! Trustworthy and so professional! They sent a quote with images and it made so much sense. No need to go anywhere else!
felipe D.
felipe D.
16:01 19 Apr 21
Great shop very helpful and through in details with inspection
lloyd L.
lloyd L.
19:50 16 Apr 21
RobbnM
RobbnM
00:04 13 Apr 21
I was very pleased with these guys. They did an amazing job and are reasonably priced. Glad I found my new mechanic 🤗
Holly N.
Holly N.
20:18 09 Apr 21
Excellent service! Knowledgeable and Honest. Great communication, which is refreshing. Would definitely recommend them 😉
Natalia J.
Natalia J.
20:54 06 Apr 21
Donald G.
Donald G.
14:46 06 Apr 21
Hacksaw V.
Hacksaw V.
18:40 05 Apr 21
Mary M.
Mary M.
14:25 05 Apr 21
Fredrick N.
Fredrick N.
00:45 23 Mar 21
So the mechanic I've used for nearly 20 years retired early this year and the person who bought his shop left alot to be desired.In a bit of a lurch and looking for someone to take care of my vehicles that wasn't a con artist I went hunting.I found Cupelli Automotive after alot of searching, I have been thrilled with their transparency and the attention to detail is incredible. They discovered a couple of significant issues with my newly purchased car and have facilitated repairs quickly and have kept me in the loop the entire time. While there's never a great time to have to do major work on a car I'm glad they found the things they did so I can get them taken care of so I can keep my family safe. Plus the inspection sheet they sent me is like nothing I've ever seen from a shop. Highly recommend them and will gladly use them going forward.
Bradley F.
Bradley F.
14:49 22 Mar 21
Robert G.
Robert G.
14:31 22 Mar 21
Great work.
Garrido Financial S.
Garrido Financial S.
01:27 20 Mar 21
After several years struggling to find a good, honest (yes, honest) mechanic that could work on my antique Mercedes Benz , I was fortunate enough to be referred to Frank Cupelli at Cupelli Automotive. I took my 2001 SL 500 with several issues that the dealer and two other mechanics failed to fix properly. The main issue had to due with electrical failures in the car's alarm and security system. Frank diagnosed the issue and was able to fix the problem and, finally, the car is right. He also diagnosed several other issues which needed attention and fixed the more urgent ones. He provided a very detailed and professional report, in writing, prior to making any repairs He was candid about a couple of minor problems that I was concerned about, and informed my that they were not crucial to fix and the car could function properly and safely without me having to incur the extra expenses. The staff is also extremely cordial. I dealt with Richie who was very professional and attentive. I strongly recommend Cupelli Automotive!
Dameon F.
Dameon F.
14:25 16 Mar 21
steve B.
steve B.
14:05 16 Mar 21
Lesly P.
Lesly P.
17:20 15 Mar 21
The staff was courteous and knowledgeable. I was informed up front of what services they were going to perform. Costs were disclosed and permission was requested before they proceeded. The experience was pleasant and the vehicle was delivered on time and without any surprises.
Karen H.
Karen H.
15:16 12 Mar 21
Frank Cupelli and his team always come through! A neglected 15 year-old Toyota is now free to perform at it’s best after a leak was found in the engine. Honest evaluation and expert repairs brought this baby home. Better than New. They don’t shy away from the tough jobs. Make an appointment with Richie. He will keep you informed so you can plan your day while your car is in good hands. I highly recommend Cupelli Automotive for all your car repairs and maintenance. Do an inspection before you buy a used car as well. Frank will tell you the truth.
Unstopped F.
Unstopped F.
18:48 09 Mar 21
Jill F.
Jill F.
12:02 09 Mar 21
Cupelli is simply the BEST!Cupelli serviced by BMW and I couldn't be happier. They are friendly, courteous, professional and extremely competent. And MUCH more reasonably priced than any dealership. My car is safe in their capable hands -- which means I will be safe driving my car -- and my wallet is not taking a beating. I will not be going anywhere but to Cupelli from now on. Thanks, guys -- you really are the BEST!
E.A. H.
E.A. H.
19:19 05 Mar 21
Kathy H.
Kathy H.
20:19 04 Mar 21
I would highly recommend taking your car to be diagnosed and repaired by Frank and his mechanics. I was impressed with their web site. After my car was diagnosed, Frank fixed the problem I was having. He sent a complete diagnosis of remaining items that needed to be repaired. This was done by a text containing an explanation and pictures of each problem. He called and discussed them with me. He called a few days later to make sure everything was OK with the work they had done. He never pressured me concerning the remaining repairs I needed to do. I trusted his opinion about my situation with my car. Thank you Frank.
Madison C.
Madison C.
23:52 02 Mar 21
great place can’t wait to do more business in the future.
Jordan H.
Jordan H.
23:57 23 Feb 21
Came in for the first time with a coolant leak on a 2008 Volvo XC-90. It hasn’t been my daily driver, so I had been deferring maintenance on the vehicle and was thinking the worst. I was blown away with the service I received. The professionalism and friendliness of the staff was unlike anything I’ve experienced in South Florida. They showed me exactly what went wrong, how they were going to fix it, and charged a very reasonable price. The inspection report they provided was very thorough and they made me aware of some pressing maintenance issues that concerned them about the vehicle. Overall, very honest and knowledgeable staff. I’ll be back.
Rogelio P.
Rogelio P.
19:51 22 Feb 21
Leiskia Lezana L.
Leiskia Lezana L.
17:37 22 Feb 21
NICOLLE M.
NICOLLE M.
04:16 22 Feb 21
Dorene H.
Dorene H.
19:03 16 Feb 21
I've been going to Cupelli Automative for almost 10 years. As a woman who doesn't know much about cars, I need someone I can trust, someone who will explain things to me, treat me fairly. and give me sound advice about what I need to do with my older model car. Their prices are reasonable. Unlike some repair shops that will pad the bill, I never have to worry about that at Cupelli's. I highly recommend them to everyone I know.
Alex Y.
Alex Y.
15:39 15 Feb 21
Fernando G.
Fernando G.
23:37 08 Feb 21
Very professional and highly technical installation.
Jane S.
Jane S.
22:54 08 Feb 21
My gently used VW Beetle went in for repairs and received excellent service and attention. Frank, Ritchie and the crew were professional, courteous and used all safety protocols. You don’t have to have a “ fancy” German vehicle to get wonderful care!
Mike G.
Mike G.
13:30 05 Feb 21
The entire team at Cupelli Automotive are first class. from Frank the owner to his entire staff they are professional , trust worthy and most importantly excellent auto mechanics. I would not hesitate to use them again for any car service needs I would have.
Jessica R.
Jessica R.
19:26 02 Feb 21
Nat F.
Nat F.
16:38 01 Feb 21
Frank and his crew are very professional and take the time to explain the services that are necessary for my BMW. Will certainly call on Frank for future service needs
gary T.
gary T.
14:19 30 Jan 21
Very quick to get me in, Richie is a real asset to this company very happy to spend my money with a local shop. I will be back for sure. Thanks for a great job.
Anthony
Anthony
15:23 25 Jan 21
Coming from NY city I am very pleased to have come across Cupelli Automotive. I have an 2012 650I with a standard transmission . After reviewing shops who specialized in BMW I came across Cupelli auto. They did a thourough diagnosis and Frank informed me that I should replace certain hoses before they begin giving me problems. This diagnosis was for my benefit so I wouldn’t breakdown somewhere with my family. I much appreciated the information. I would highly recommend this shop to anyone who wants top quality work and amazing customer service
HANK W.
HANK W.
19:05 22 Jan 21
Professionally managed with the customer coming firstHighly recommend
rik S.
rik S.
20:48 19 Jan 21
Ida C.
Ida C.
11:40 14 Jan 21
the place is the best. first the shop is clean and very organized. the staff is really friendly and HONEST..They told me what was wrong and then told me about a recall and that i should take my vehicle to the dealer..who does that...they do..i had no idea..i will be using this shop from now on...i have a diesel and they work on them..thats a good thing..beause not every one works on diesel..i think anyone needing auto work should go here..you won't be disappointed...also family owned and we should support all small businesses...
Daniel K.
Daniel K.
15:54 11 Jan 21
frfghtrjd5
frfghtrjd5
15:50 11 Jan 21
Ron B.
Ron B.
17:15 22 Dec 20
My door handle had fallen off. They fixed the problem correctly for a very reasonable charge. Went ahead and had them do other maintenance that was due. I trust these guys and they are now my go-to mechanic in the future.
Dwayne W.
Dwayne W.
14:46 19 Dec 20
Barb
Barb
00:51 19 Dec 20
They came highly recommended by my neighbor, and I was very impressed with their professionalism, great communication, and their thoroughness in servicing my car.
Cheryl R.
Cheryl R.
14:28 14 Dec 20
Great customer service and detailed diagnostics! Frank and Richie were in constant communication with me regarding required repairs. I would highly recommend Cupelli Automotive.
Kenneth V.
Kenneth V.
22:03 11 Dec 20
As a new customer I was impressed by the detailed diagnosis performed on my 128i. The description of the problem was clearly stated along with corresponding pictures and after that assessment I was totally confident that my car would be serviced with utmost care. I would like to personally thank Mr Frank Cupelli and his technicians for a job well done. I highly recommend their services and am now a lifelong customer.
Sainta Transport L.
Sainta Transport L.
15:56 16 Nov 20
howard B.
howard B.
13:01 14 Nov 20
Courteous, professional and complete. Job well done. First time customer. Will definitely return.
Teri M.
Teri M.
03:58 06 Nov 20
Excellent service. Nice people. Trustworthy!
Ted K.
Ted K.
16:42 02 Nov 20
Amy F.
Amy F.
00:36 24 Oct 20
Very pleased. Frank was straight forward and honest. Did not try to oversell - but took the time to fully inspect my BMW and give a very detailed assessment of what should be addressed now and later in order to prevent future problems. I was impressed with his no nonsense attitude, wealth of knowledge and his excellent and speedy service. He won my loyalty for the future care of my car. Aces all the way !!!
Tad C.
Tad C.
03:04 23 Oct 20
Peggy H.
Peggy H.
19:28 21 Oct 20
My family member recommended me here and I took their word , when I tell you this company is on point and professional it’s nothing but the truth! The owner Mr.Frank made sure that I knew the first step that his mechanic will be doing and give u the price before they start anything. Then he does a inspection to let you know if any other things that might be important with your maintenance on your car and I appreciate that. I will recommend anyone to go see for their self that this business Cupelli Automotive is the place u would love to take your vehicle for services. Thank again for calling to make sure that everything ok!! ❤️
Joanne K.
Joanne K.
21:34 20 Oct 20
Good guys, did what they said they were going to do, very professional
Julian M.
Julian M.
14:47 12 Oct 20
Matt561
Matt561
13:43 12 Oct 20
Jon S.
Jon S.
22:22 05 Oct 20
Frank is obviously a seasoned veteran. He is very detailed and doesn’t overlook anything. He is also very personable and creates good conversation while you are there. With the high quality and good customer service the price is high but you get what you pay for.Highly recommend! 5 ⭐️
Daniel S.
Daniel S.
22:06 05 Oct 20
MIRCEA C.
MIRCEA C.
20:12 03 Oct 20
Michael F. B.
Michael F. B.
21:05 28 Sep 20
People are always searching for a mechanic that they can trust and who is honest.Look no further.Frank is the man. And his business and employees are all top notch and professionals.When I sold cars and my customers would ask for a trustworthy mechanic.There was only one answer.Cupelli Automotive.
CharDee M.
CharDee M.
19:23 18 Sep 20
As always, great work by Frank and the team.I have been bringing two Coopers in for service over the last couple of years and always really happy with the work. Frank and team are super knowledgeable, personable and courteous, and the work is top quality. Thanks Cuppelli!
Tabre'sha B.
Tabre'sha B.
13:54 17 Sep 20
Frank and the team always does a great job with my Journey. I know when I bring it to Cupelli’s the job will be done with my best interest in mind, and for that I am grateful!
Andres R.
Andres R.
13:18 15 Sep 20
Excellent service, job well done.
Diane Jiorle H.
Diane Jiorle H.
14:12 14 Sep 20
Rich F.
Rich F.
13:44 11 Sep 20
I had a great experience as they were professional and knowledgeable about diagnosing the problem and gave me options with the repair. Explained all aspects of the repair so that I could make the proper decision .Also diagnosed other issues with the car that was needed with a timeline on the urgency of the repairs but with no pressure.
MERLIN B.
MERLIN B.
02:13 11 Sep 20
For as long as I own a Mercedes...Cupelli Automotive will be the only ones servicing it! God Willing!
Anatti1 @gmail.com Anat L.
Anatti1 @gmail.com Anat L.
23:36 09 Sep 20
German cars take a good shop to repair. My older VW EOS is running like new.
James M.
James M.
04:36 09 Sep 20
F3DY L.
F3DY L.
19:44 08 Sep 20
This place is great. The staff is awsome.I was having an overheating issue with my BMW E60. I dropped the car off to them and I got a call back from Frank who explained to me everything that was going on with the car and told me what needed to be fixed right away and what can wait. They kept me on the loop through the whole process. They pulled and replaced the water pump, the thermostat, the oil and temperature sensor and I got an oil change as well. Car is running great now... Few days after I picked up the car from the shop, I got the following text from Frank"Fedy, this is Frank, from Cupelli Automotive. I wanted to make sure our work on your BMW went well. Everything Great?"They have a customer for life...!
German G.
German G.
23:23 06 Sep 20
I found Cupelli Automotive as a recommendation from my previous auto service shop. Thank goodness Cupelli was there to properly diagnose and repair my 2015 BMW 640i Gran Coupe. Frank was straight and to the point, he pointed out the issues that my vehicle was in need of ( rear brakes, pads, rotors and sensors ) but he also highlighted other issues that I was not aware of. Engine mounts had begun to fail and he recommended replacement, as well as transmissions mounts. Work was completed ahead of time and now I am driving a completely different car. It feels very smooth on take off and handles even better that when I brought it to their shop.I know several guys that are not aware of this great shop. I will make sure they find out about this place as best I can.Cupelli's automotive adheres all BMW standards and Mr. Cupelli indicated that he does not use anything but BMW original parts. I appreciate that very much. Than you Frank!
Elisio R.
Elisio R.
21:39 28 Aug 20
One of the best business I ever came across in South Florida professional courtesy Quality work I am customer now thanks again
Carmelite C.
Carmelite C.
14:05 26 Aug 20
Laura T.
Laura T.
14:59 14 Aug 20
The customer service was excellent. The service was timely and accommodating to my schedule. I will be the 1st to say I know nothing about cars and Frank explained everything for me to understand. I so appreciated that! I would definitely go back if needed.
Steven B.
Steven B.
14:15 12 Aug 20
Very great technicians! I have referred many friends and they are always satisfied and return.
steve R.
steve R.
19:03 10 Aug 20
Native T.
Native T.
22:36 06 Aug 20
Very professional, friendly and clean place.The employee always come out to help me unload there Customer vehicle.
David B.
David B.
21:12 05 Aug 20
Took my out of warranty Mercedes to Cupelli for some overdue TLC after several recommendations. I was very impressed with their Knowledge and expertise in Mercedes vehicles as well as other foreign makes and models.Frank was honest and forthright with me concerning my vehicle and I never at anytime felt like he was milking me for more than was necessary. In the end, I drove off with a good feeling and a happy Benz.I highly recommend Cupelli Automotive!
Susan R.
Susan R.
16:25 03 Aug 20
Sheldon C.
Sheldon C.
12:35 03 Aug 20
Great service. Very thorough. Frank is experienced and he works with you. Definitely valuable.
Walker S.
Walker S.
20:12 29 Jul 20
Jessica B.
Jessica B.
13:41 29 Jul 20
Scott A.
Scott A.
09:56 29 Jul 20
I have been a customer here 3 years and and always pleased with their service and customer care. Very professional and well coordinated services!
Michael S.
Michael S.
13:20 28 Jul 20
manoj T.
manoj T.
02:43 27 Jul 20
The best place and the best people I have ever met,it was a blessing to know them and get our car fixed.Special shoutout to Frank for guiding us and helping us at each step.Highly recommend Cupelliautomotive .
Lou Ann M.
Lou Ann M.
16:47 20 Jul 20
James W.
James W.
21:35 18 Jul 20
Superlative knowledge and First Class Repair ServiceMy experience at Cupelli Automotive was outstanding. I needed extensive repairs to my 2007 SL550, and I did not feel comfortable going back to the Mercedes Dealership. I searched online and read the reviews about Cupelli Automotive. When I called, I was thoroughly impressed from the knowledgeable and congenial phone conversations, to my appointment , continued phone updates and showroom condition return of my SL550. Cupelli Automotive was very meticulous and thorough and found other repairs that were needed that were missed by the dealership. I had engine/transmission motor mounts replaced, steering pump replaced, windshield washer and headlight washer pumps replaced, rear panels replaced, front grill replaced, and all four tires replaced at an extremely fair and reasonable price. I highly recommend Cupelli Automotive for your car repair service. They made me feel like family and were extremely proficient and professional. The best car service that I have ever experienced.
John O.
John O.
15:03 11 Jul 20
Cupelli is a great place to take your vehicle for service or repair. High quality work, competetive pricing and great communication. You can be assured that your vehicle is safe and reliable when you trust it's maintenance to Cupelli.
Lori V.
Lori V.
13:45 10 Jul 20
Michael H.
Michael H.
14:48 02 Jul 20
I have at my Mercedes service at Capelli Automotive since 2003. The service there it’s very professional and very honest. Frank, will do a diagnostic on my car and tell me exactly what I need to do.He always work with me on giving me the best price and what is necessary to be done at that time. I am very pleased and happy with the service at Capelli Automotive.And I say it again Thank you for a job well done Frank
Cecelia M.
Cecelia M.
14:37 29 Jun 20
They were able to accommodate my car from the tow truck with little advanced notice and get it inside the shop. Made the repair as described. Very professional and experienced.
Kenneth M.
Kenneth M.
02:50 23 Jun 20
Hay I was really happy with the service from your shop you guys did a great job thank you very much
Sean F.
Sean F.
18:47 22 Jun 20
Frank is top notch great service highly recommend
Vladimir S.
Vladimir S.
13:56 22 Jun 20
Frank the owner of Cupelli Automotive provided me quality services. The price was good and they handled my Engine oil pan gasket that was leaking oil to a drop, they fixed my oil pan gasket/ mounts, and the transfer case output flange seal. So far so good.
ThePatriot
ThePatriot
14:47 19 Jun 20
Great automotive shop to work with. Honest and trustworthy. Highly recommended.
Diego G.
Diego G.
19:01 16 Jun 20
Excellent service and quality, and excellent customer support. Come here if you truly care about your car!