Carl C.
14:08 28 Mar 22
Great place ! Richie did me a solid, by doing only what was necessary. Saved me over $2k from dealership quote. I’ ll be coming back here for sure.
Sharol “Cher” S.
16:01 25 Mar 22
Richard H.
18:50 21 Mar 22
It was obvious from the moment I walked in that this is a shop where they know what they’re doing. The problem was diagnosed, photographed, and explained to me in detail to get my approval before the work was done. It was completed on time and for the price they quoted and I will absolutely be a repeat customer
Robert R.
17:50 21 Mar 22
Replaced a Motor Assembly and related regulator. Great shop! I had received excellent customer service upon my arrival. It’s hard to find a good honest mechanics and this is one of those places These guys are knowledgeable and professional. I will definitely come back with my Mercedes.
Debra B.
22:37 20 Mar 22
Bill M
16:22 18 Mar 22
If you're looking for the expertise for Mercedes which is what I service there but at less cost and certainly more personal care taken by the mechanics and the owner this is the place to go. No need to look any further this is the place you want to service your Mercedes and I know
Deanna M.
14:58 07 Mar 22
I just moved from New Jersey and was very very worried about finding a good mechanic for my BMW, but thankfully I found Cupelli Automotive and they are truly amazing! Richie knew exactly what to do and they charged a very fair price! I would highly recommend anyone moving to Florida to use these guys ( who happen to be very polite as well!) for their BMW and I believe they do other vehicles as well!
Michael K.
19:16 22 Feb 22
their customer service is top notch! highly recommend as they make sure your taken care of
Trippin With Joe & Cindy D.
23:04 21 Feb 22
Richie and frank were great!They took care of my 2014 boxster sI brought to them for b service - oil change , brake flush and spark plugs .I have used them for other services for my e350 in the past and they were timely and delivered when expectedThank you !
Philip W.
21:14 18 Feb 22
Louise B.
16:06 18 Feb 22
Service hautement professionnel , courtoisie , honnêteté , compétence et à prix très raisonnables….. I would say the best place to bring your car .
Alyson S.
14:54 17 Feb 22
I am thrilled with the service offered at Cupelli! They were very transparent with the cost and time frame. Fortunately, I saved a lot of money using their services compared with that of the dealership. I will use them for the entire life of my VW from now on!
Gloria A.
14:57 07 Feb 22
kirsi P.
23:50 03 Feb 22
Beantown B.
14:50 31 Jan 22
This was my first time there. Frank and his team were very personable and professional. They also send you a video of the inspection of the vehicle to show how it is or what they did. I thought it was great!
Jake R.
14:49 31 Jan 22
Reed R.
14:15 31 Jan 22
Michele G.
23:31 29 Jan 22
Gary D.
21:47 27 Jan 22
I am a fanatic about my cars and found Cupelli Automotive close by. My Mercedes has an issue that was very strange even to a car bug like me. I also only have my cars serviced by certified technicians. I met the team at Cupelli and it was clear right away that they not only knew what to do but had the personality and professionalism needed to earn my business going forward.Car was fixed properly and on time. Even had communication with me during the repair to provide updates.Highly recommend Cupelli Automotive when you need anything done on your Mercedes or BMW.Well done, Cupelli Automotive!!!
Bruce B.
15:44 26 Jan 22
I have owned several BMW's. I was looking for an alternative to a BMW dealership. After reading many of the 5 star reviews I took my car to Cupelli. I won't have to look any further. This is the go-to shop. Frank and Richie are professional, knowledgeable (and all around good guys). They are up-front and completely transparent about what work is needed and pricing.If there were a rating higher than 5 star's I would award it to Cupelli Automotive
Chris P.
17:52 24 Jan 22
Excellent experience. Ritchie is awesome and service was done quickly and ethically.
Tammy R.
14:16 21 Jan 22
Great service. Always professional and straight. I highly recommend Cupelli Automotive.
MJ B.
19:22 06 Jan 22
Professional, knowledgable, keeps you informed through the process and follows up afterward!!They did squeeze me in within a day, although not my typical service.I had checked around other auto service and they referred to Cupelli for imports.
Michael F.
20:46 03 Jan 22
Very professional and I would recommend themto my friends. The price was fair and just what they had estimated. Happy
J G
17:49 30 Dec 21
An overall amazing experience. Twice they have serviced my WELL aged vehicle. They have been upfront and very honest. The repairs performed were what was necessary to keep me on the road. They could have taken me to the cleaners, but they didn't. I was well advised and I thank Ritchie, for his patience and grace, when it came to explaining the issues. He took his time, was not condescending, especially towards someone like me, who is very mechanically impaired. I walked away happy with the work performed, and how I was treated. "I will be back". Thanks guys !
Ben D.
13:11 11 Dec 21
My vehicle needed a window repaired that was stuck in the down position. I called Cupelli at 3:30pm and explained my problem, they told me to come right over and they would evaluate it while I wait. After an inspection, Frank determined that it needed a new mechanism inside the door. They got the part ordered, got most of the repair expense covered by my extended warranty and had me back on the road by noon the next day. These guys are total pros, and I will be going back for all of my work. Thank you Cupelli Automotive, I’m going to tell everyone I know that I’ve got a great mechanic for them.
Jonathan R.
14:32 01 Dec 21
Frank and Richie are my go to from now on for my 2018 340i. I know if I drop her there she is in good hands
Harvey C.
19:26 27 Nov 21
Frank and Richie was great told u up front what's going on and price was responsible I. RI recommend them highly
Michael D.
16:52 20 Nov 21
professional, technically astute, a pleasure to deal with
Chris A.
19:20 19 Nov 21
After several strikeouts looking for a shop that could service my Mini, I found Cupelli Automotive. They know their stuff. Knowledge and communication were outstanding. I also have the highest level of appreciation for their online systems and technology. Cheers!
Christie P.
20:23 16 Nov 21
Chris M
02:13 16 Nov 21
Love this place! Fast, efficient and reasonable. Highly recommend.
Peter G.
13:33 09 Nov 21
Great service. Had a radiator hose break on me and Cupelli did a good job repairing the problem and alerting me to other issues on my older 2008 BMW 328i. They were also good at setting expectations and communication.
Michael L.
01:36 09 Nov 21
RobbnM
20:21 08 Nov 21
These guys did another amazing job on my car. I’m really pleased I found them. For now on, all of my cars will come to them. They definitely get the job done! Another happy customer😇
Frank F.
15:15 05 Nov 21
Brought my son’s car in to do something that the dealer said was IMPOSSIBLE to do without the old part which we did not have. The techs at Cupelli Auto not only completed the task but found another issue and repaired it as well. Great experience. HIGHLY recommend.
Alexandra H.
22:18 01 Nov 21
I was looking for a mechanic shop that specialized in Mercedes. I was tired of taking my car to the Mercedes in West Palm Beach. I wasn’t thrilled with their service. I came across Cupelli on Google. Ratings seemed good so I decided to try them out for an oil change. I was blown away by their service and all of the detail that was given in my diagnostic report. I’ve never received that much information, with pictures I may add! They even called me an Uber so I could get to work. It was part of their service! I highly recommend them!!Now to look for an equally competent and “up with the times” mechanic that can work on domestic cars…
Mys Lady A
13:27 01 Nov 21
As always, Cupelli delivers excellent service. I don't trust my family car with no other automotive shops than Cupelli! Richie is a gem!
Omar M.
12:15 01 Nov 21
John P.
13:12 21 Oct 21
My 2008 CL550 was in need of repairs. Cupelli automotive was referred to me by another automotive technician, saying that they specialize in German vehicles. I could not be any happier with the choice. Richie was friendly and professional from the very beginning. He dealt with my warranty company and the hassles they bring. Richie's communication was extremely helpful through the whole process.... A stand-up job Richie! Thank you so much!
Peter C
14:19 18 Oct 21
Cupelli Automotive is great. Frank and Richie are very professional and their shop is very organized and clean. I brought my BMW there to get checked out, they sent me pictures of everything they thought needed attention whether it was minor and could wait to be repaired or major and should be repaired immediately. They keep you informed of their progress and alway call you the next day to see if you are satisfied. Great shop.
Timothy M.
14:29 17 Oct 21
These guys are the best! They are honest and very knowledgeable. They figured out a long-term issue with my 335i that no one else could find. They are very honest and always keep you informed. They don't pressure you to buy things that aren't a priority, but want the best for you and your car on your schedule. If you have a BMW, use these guys.
Robert T.
18:29 14 Oct 21
Fantastic, Frank and Richie, the bestI drive a 1992 Mercedes 300sl.these fellas know how to find the problems and fix them.They continually keep me up on what has to be done and price it before they start. They are number 1 in my book.if you love cars these are the guys.
Kathy W.
13:23 07 Oct 21
Cupelli Automotive is by far the most honest company I have ever taken my auto to for air conditioning repair. I had initially gone to the BMW dealership and had been given erroneous information and an extremely high quote. Upon inspection at Cupelli , they also found that BMW had knowingly taken my BMW cover cap which I had them return. The customer service was superb at Cupelli. I would highly recommend Cupelli Automotive for any service.
Regina C.
12:47 04 Oct 21
I am 71 years old and on my carDash panel two tires showed low tire pressure. Was over 20 minutes away from home and stopped at a cumberland farm but to no avail was able to figure out how to use the air tire machine. I spoke to Richard on the phone and he said just come over, asked what would be the charge and he said nothing. I drove over and he checked all four tires. I am not a customer will never be a customer because I don’t own a German car. But I understand why the garage gets excellent reviews. So thankful, I wanted to post my experience.
Richard G.
23:24 01 Oct 21
Took my 2012 Volkswagen TDI into the guys. Richie and Frank are honest, hard working, knowledgeable and professional individuals. They diagnosed the issue I was having with my EGR system and got back with me the next day, there were 5 diesel cars ahead of mine and they still managed to complete the repairs in less than a week. I received my car back with all issues resolved. They let me know what to expect with future repairs and explained everything they fixed in detail. Overall the service I received was top notch. I wouldn’t take my car anywhere besides Cupelli Automotive.
Christa’s South S.
14:25 27 Sep 21
Cupelli offers wonderful, professional service. The guys there arranged a discounted rental car for me, and kept me well informed during my car’s stay there. The electrical problems I had were quite complicated, but Frank handled it, and the car works again, like new! I consider Cupelli my new mechanic. I appreciated the easy-to-read list of things done to my car, including pictures. Very impressive!
Ricardo G.
22:51 26 Sep 21
Joe P.
16:30 20 Sep 21
1st thing very clean shop Took their time to find and diagnose problem Without suggesting what the problem might be Once determined problem gave me estimate got the part fixed it right away Kept me informed the whole time as to what was going on Have used them before and will definitely go back
Jose T.
12:32 18 Sep 21
Andrew P.
14:52 07 Sep 21
Mary Beth G.
21:31 02 Sep 21
Fast service!
Neal L
21:00 30 Aug 21
I finally have to chance to try Cupelli's service on my '15 535i. It's been about a week and from start to finish service was top notch and information with graphic follow-up on repairs and recommendations. They beat the dealership by 38% in price and get this turn around was sameday.I have a few more things to do and looking forward to have a follow-up review. Thanks Cupelli.
Elijah A.
13:51 30 Aug 21
Diane W.
21:36 19 Aug 21
Jason S
14:03 17 Aug 21
Frank and Richie easy to reach and fast to respond. They keep you up to date on the repair process and are very thorough providing high quality services.
Joseph G.
13:28 16 Aug 21
victor J.
15:34 02 Aug 21
Great care care and service
Julian C.
12:46 01 Aug 21
Everything you can hope for in a shop. Professional work done in a timely manner. Transparency in identifying and addressing repairs. Full engagement with clients and extremely knowledgeable as well. I would highly recommend, and I will be personally using this shop for my automotive needs. There is no doubt in my mind on why this shop is continuously rated a five star shop.
d. L.
20:21 22 Jul 21
Cupelli is car care perfection. They give it to you straight ,and are fair price wise. Cupelli will tell you what you need to take care of in a priority order. If you like to sleep at night , and drive knowing your in good hands Cupelli will be the right choice. A great Team.
Vic L.
02:20 17 Jul 21
David M.
14:03 02 Jul 21
They fit me in quickly for a radiator replacement. Did a great job on that as well as showing me other issue's that will need fixed in the future. They didn't push me to make me a address the non urgent problems . Just made me aware and fixed the problem I had. They went above by providing valuable information not related to the immediate problem.Thanks guys
Sherry R.
13:54 02 Jul 21
Excellent service and quality, trustworthy to work on a valuable car!
Jose P.
15:56 28 Jun 21
The services is excelent and very professional
Kevin F.
16:35 22 Jun 21
Anatti1 @gmail.com Anat L.
15:54 21 Jun 21
German cars take a good shop to repair. My older VW EOS is running better than new.
Daniel M.
20:51 16 Jun 21
This was my first time not taking my Mercedes to the dealer for service. I was tired of leaving the dealer and feeling like I really didn't get my monies worth. I found Cupelli off Google Maps and was impressed by their reviews. I was not disappointed, even from the first phone call. They are true professionals and they treat their customers as such too. My work hours are always changing which make planning anything difficult. They were very understanding and worked around my schedule. The service was done quick and for the first time I feel I got a good value for my money. I highly recommend them.
Nahla L.
19:47 16 Jun 21
My experience at Cupelli automotive was very positive. Richie was very pleasant and helpful. He explained everything my car needed and sent me everything in writing before the work was done. They were able to evaluate and finish the work on my car the same day I dropped it of. I will definitely recommend them to my friends and will continue to be a customer.
derek S.
20:04 14 Jun 21
I’ve been using Cupelli for years. Multiple bmw’s and Volkswagens. I have made the mistake having services done other places and regretted it and will now only bring my cars to Frank at Cupelli unless it’s the dealership. Highly recommend! German car specialists, no bs,good honest people that stand by the work
Marisol P.
14:47 14 Jun 21
Horice P.
03:51 08 Jun 21
Very friendly and courteous shop. Frank and his crew were quick to get my car in the shop and on the road again. I really like how he used technology to do a complete overall check of my car and communicate the results in a timely and professional manner. Great shop and highly trained employees. Please continue to support this business and have your automotive needs taken care of. Quality work is a very high standard here and satisfaction guaranteed.
Chelsea K.
14:36 02 Jun 21
Finally a wonderful experience at an auto shop. Frank and his staff are exceptional; trustworthy and ethical. I have been a BMW owner for many years and after numerous horrible experiences at the dealer I decided to go elsewhere. Cupelli exceeded my expectations and will be taking care of my BMW's going forward. Thanks guys!
Susan G.
11:29 28 May 21
Claudio R.
14:29 24 May 21
To make this short , things for me the most important, Honesty and clarity explaining verbally and visually the problems in my BMW, Courtesy, to me is the must be in any Bussiness, friendly treatment even personally or by phone, reasonable prices and willingness to work on the subject if the cost were an issue....Being impressed by the amount of work they have, that said a lot about them, If I go to any place that is empty....must be a reason, I have to go back to end other problems in my car...and without a doubt I will go back to Cupelli.....
Ralph R.
21:15 17 May 21
My 2013 BMW M3 had sat for a year due to COVID. Richie and Frank did a thorough diagnostic and it needed lots of work. They completed the work with BMW parts and their labor. Wow! Now I’m back really driving again. They are great, highly recommend.
Eric G.
10:13 15 May 21
Always a pleasant visit to the garage when you come to Cupelli Automotive. I have trusted my vehicles to Frank and the guys for about 10 years now. One thing for sure always top service,respectful estimates,and peace of mind. European specialists luxurious car no problem these guys are pros they take care of business.
Jeffrey G.
01:50 10 May 21
Really great. Very helpful, professional, especially with communication and explanation of needed repairs.Completely trust worthy, will continue to use them ..
Reilly M.
21:23 09 May 21
Great place to take your vehicle. Not your ordinary Auto Repair Shop. They were so informative, honest and friendly. So glad I found this place!
Arsenio T.
14:28 05 May 21
Cupelli honestly let me start off by thanking Mr.frank & My Man Richie they don’t just tell you what you thought was wrong with your car they explain it in “detail” they give you options they don’t make you feel like your being pressured into anything they tel you what they can do and what they can do Mr.Frank even explained to me the issue and how he personally had to look into Richie is on top of the game he calls checks on u and makes sure that you really are involved in every step of the process Cupelli is officially my new go to place Forget about where ever you were going before These guys Will take care of you
David A.
14:04 04 May 21
Cupelli Automotive did a fantastic job getting my 2005 BMW 325ci up to speed. They provided multiple photos to help me understand what repairs were needed. Highly recommended.
Steve R.
14:56 03 May 21
Overall good experience. Easy to schedule. Frank and Richie make personal connection with customers. Was clear to me that I was only going to pay for what I needed instead of glossy, vague, high-price approach one often finds with dealerships. I feel if I need any follow-up they are easy to reach also.
Karen M.
12:37 01 May 21
Very quick and competent diagnosis of my car’s problem. Provided complete breakdown of work to be done. Was complete when promised. I highly recommend and will definitely come back!!
Lee B.
03:35 01 May 21
Frank and his team did a great job. My Audi A5’s AC was repaired within 48 hours. I was kept informed every step of the way with at least three discussions within the time the car was at Cupelli’s. Their comprehensive check-up system is excellent, so I’ll be back in a few weeks for some additional work.
lynda S.
01:44 27 Apr 21
amy H.
21:44 26 Apr 21
What a find! Trustworthy and so professional! They sent a quote with images and it made so much sense. No need to go anywhere else!
felipe D.
16:01 19 Apr 21
Great shop very helpful and through in details with inspection
lloyd L.
19:50 16 Apr 21
Holly N.
20:18 09 Apr 21
Excellent service! Knowledgeable and Honest. Great communication, which is refreshing. Would definitely recommend them 😉
Natalia J.
20:54 06 Apr 21
Donald G.
14:46 06 Apr 21
Hacksaw V.
18:40 05 Apr 21
Mary M.
14:25 05 Apr 21
Fredrick N.
00:45 23 Mar 21
So the mechanic I've used for nearly 20 years retired early this year and the person who bought his shop left alot to be desired.In a bit of a lurch and looking for someone to take care of my vehicles that wasn't a con artist I went hunting.I found Cupelli Automotive after alot of searching, I have been thrilled with their transparency and the attention to detail is incredible. They discovered a couple of significant issues with my newly purchased car and have facilitated repairs quickly and have kept me in the loop the entire time. While there's never a great time to have to do major work on a car I'm glad they found the things they did so I can get them taken care of so I can keep my family safe. Plus the inspection sheet they sent me is like nothing I've ever seen from a shop. Highly recommend them and will gladly use them going forward.
Bradley F.
14:49 22 Mar 21
Robert G.
14:31 22 Mar 21
Great work.
Garrido Financial S.
01:27 20 Mar 21
After several years struggling to find a good, honest (yes, honest) mechanic that could work on my antique Mercedes Benz , I was fortunate enough to be referred to Frank Cupelli at Cupelli Automotive. I took my 2001 SL 500 with several issues that the dealer and two other mechanics failed to fix properly. The main issue had to due with electrical failures in the car's alarm and security system. Frank diagnosed the issue and was able to fix the problem and, finally, the car is right. He also diagnosed several other issues which needed attention and fixed the more urgent ones. He provided a very detailed and professional report, in writing, prior to making any repairs He was candid about a couple of minor problems that I was concerned about, and informed my that they were not crucial to fix and the car could function properly and safely without me having to incur the extra expenses. The staff is also extremely cordial. I dealt with Richie who was very professional and attentive. I strongly recommend Cupelli Automotive!
Dameon F.
14:25 16 Mar 21
steve B.
14:05 16 Mar 21
Lesly P.
17:20 15 Mar 21
The staff was courteous and knowledgeable. I was informed up front of what services they were going to perform. Costs were disclosed and permission was requested before they proceeded. The experience was pleasant and the vehicle was delivered on time and without any surprises.
Karen H.
15:16 12 Mar 21
Frank Cupelli and his team always come through! A neglected 15 year-old Toyota is now free to perform at it’s best after a leak was found in the engine. Honest evaluation and expert repairs brought this baby home. Better than New. They don’t shy away from the tough jobs. Make an appointment with Richie. He will keep you informed so you can plan your day while your car is in good hands. I highly recommend Cupelli Automotive for all your car repairs and maintenance. Do an inspection before you buy a used car as well. Frank will tell you the truth.
