Reviews

Frank F.
Frank F.
15:15 05 Nov 21
Brought my son’s car in to do something that the dealer said was IMPOSSIBLE to do without the old part which we did not have. The techs at Cupelli Auto not only completed the task but found another issue and repaired it as well. Great experience. HIGHLY recommend.
Alexandra H.
Alexandra H.
22:18 01 Nov 21
I was looking for a mechanic shop that specialized in Mercedes. I was tired of taking my car to the Mercedes in West Palm Beach. I wasn’t thrilled with their service. I came across Cupelli on Google. Ratings seemed good so I decided to try them out for an oil change. I was blown away by their service and all of the detail that was given in my diagnostic report. I’ve never received that much information, with pictures I may add! They even called me an Uber so I could get to work. It was part of their service! I highly recommend them!!Now to look for an equally competent and “up with the times” mechanic that can work on domestic cars…
Mys Lady A
Mys Lady A
13:27 01 Nov 21
As always, Cupelli delivers excellent service. I don't trust my family car with no other automotive shops than Cupelli! Richie is a gem!
Omar M.
Omar M.
12:15 01 Nov 21
John P.
John P.
13:12 21 Oct 21
My 2008 CL550 was in need of repairs. Cupelli automotive was referred to me by another automotive technician, saying that they specialize in German vehicles. I could not be any happier with the choice. Richie was friendly and professional from the very beginning. He dealt with my warranty company and the hassles they bring. Richie's communication was extremely helpful through the whole process.... A stand-up job Richie! Thank you so much!
Timothy M.
Timothy M.
14:29 17 Oct 21
These guys are the best! They are honest and very knowledgeable. They figured out a long-term issue with my 335i that no one else could find. They are very honest and always keep you informed. They don't pressure you to buy things that aren't a priority, but want the best for you and your car on your schedule. If you have a BMW, use these guys.
Robert T.
Robert T.
18:29 14 Oct 21
Fantastic, Frank and Richie, the bestI drive a 1992 Mercedes 300sl.these fellas know how to find the problems and fix them.They continually keep me up on what has to be done and price it before they start. They are number 1 in my book.if you love cars these are the guys.
Kathy W.
Kathy W.
13:23 07 Oct 21
Cupelli Automotive is by far the most honest company I have ever taken my auto to for air conditioning repair. I had initially gone to the BMW dealership and had been given erroneous information and an extremely high quote. Upon inspection at Cupelli , they also found that BMW had knowingly taken my BMW cover cap which I had them return. The customer service was superb at Cupelli. I would highly recommend Cupelli Automotive for any service.
Regina C.
Regina C.
12:47 04 Oct 21
I am 71 years old and on my carDash panel two tires showed low tire pressure. Was over 20 minutes away from home and stopped at a cumberland farm but to no avail was able to figure out how to use the air tire machine. I spoke to Richard on the phone and he said just come over, asked what would be the charge and he said nothing. I drove over and he checked all four tires. I am not a customer will never be a customer because I don’t own a German car. But I understand why the garage gets excellent reviews. So thankful, I wanted to post my experience.
Richard G.
Richard G.
23:24 01 Oct 21
Took my 2012 Volkswagen TDI into the guys. Richie and Frank are honest, hard working, knowledgeable and professional individuals. They diagnosed the issue I was having with my EGR system and got back with me the next day, there were 5 diesel cars ahead of mine and they still managed to complete the repairs in less than a week. I received my car back with all issues resolved. They let me know what to expect with future repairs and explained everything they fixed in detail. Overall the service I received was top notch. I wouldn’t take my car anywhere besides Cupelli Automotive.
Christa’s South S.
Christa’s South S.
14:25 27 Sep 21
Cupelli offers wonderful, professional service. The guys there arranged a discounted rental car for me, and kept me well informed during my car’s stay there. The electrical problems I had were quite complicated, but Frank handled it, and the car works again, like new! I consider Cupelli my new mechanic. I appreciated the easy-to-read list of things done to my car, including pictures. Very impressive!
Ricardo G.
Ricardo G.
22:51 26 Sep 21
Joe P.
Joe P.
16:30 20 Sep 21
1st thing very clean shop Took their time to find and diagnose problem Without suggesting what the problem might be Once determined problem gave me estimate got the part fixed it right away Kept me informed the whole time as to what was going on Have used them before and will definitely go back
Jose T.
Jose T.
12:32 18 Sep 21
Andrew P.
Andrew P.
14:52 07 Sep 21
Mary Beth G.
Mary Beth G.
21:31 02 Sep 21
Fast service!
Neal L
Neal L
21:00 30 Aug 21
I finally have to chance to try Cupelli's service on my '15 535i. It's been about a week and from start to finish service was top notch and information with graphic follow-up on repairs and recommendations. They beat the dealership by 38% in price and get this turn around was sameday.I have a few more things to do and looking forward to have a follow-up review. Thanks Cupelli.
Elijah A.
Elijah A.
13:51 30 Aug 21
Diane W.
Diane W.
21:36 19 Aug 21
Jason S
Jason S
14:03 17 Aug 21
Frank and Richie easy to reach and fast to respond. They keep you up to date on the repair process and are very thorough providing high quality services.
Matthew S.
Matthew S.
12:12 17 Aug 21
Great quality of work, but also very honest and fair in what needs to be done. They told me up front what I’d be looking at and cost did not change. Appreciate their candid approach and knowledge of Mini. Will absolutely be back!
Joseph G.
Joseph G.
13:28 16 Aug 21
John P.
John P.
18:17 02 Aug 21
My 2012 BMW 328i convertible had audio problems. No radio, no chimes or Bluetooth were working. Found water had flooded the amp so Frank replaced the amp and ensured the area of the amp would drain should water get back in. Also very thorough on their total diagnostic evaluation. I was sent an email with issues that were considered immediate concerns and those as future concern with pictures and explanations. Very professional.If you're frustrated with dealer service or tired of bringing your vehicle to a place or a guy you think is saving you money, forget it. Get it done right and get it for a fair price, get it done at Cupelli Automotive.
victor J.
victor J.
15:34 02 Aug 21
Great care care and service
Julian C.
Julian C.
12:46 01 Aug 21
Everything you can hope for in a shop. Professional work done in a timely manner. Transparency in identifying and addressing repairs. Full engagement with clients and extremely knowledgeable as well. I would highly recommend, and I will be personally using this shop for my automotive needs. There is no doubt in my mind on why this shop is continuously rated a five star shop.
d. L.
d. L.
20:21 22 Jul 21
Cupelli is car care perfection. They give it to you straight ,and are fair price wise. Cupelli will tell you what you need to take care of in a priority order. If you like to sleep at night , and drive knowing your in good hands Cupelli will be the right choice. A great Team.
Vic L.
Vic L.
02:20 17 Jul 21
David M.
David M.
14:03 02 Jul 21
They fit me in quickly for a radiator replacement. Did a great job on that as well as showing me other issue's that will need fixed in the future. They didn't push me to make me a address the non urgent problems . Just made me aware and fixed the problem I had. They went above by providing valuable information not related to the immediate problem.Thanks guys
Sherry R.
Sherry R.
13:54 02 Jul 21
Excellent service and quality, trustworthy to work on a valuable car!
Jose P.
Jose P.
15:56 28 Jun 21
The services is excelent and very professional
Kevin F.
Kevin F.
16:35 22 Jun 21
Anatti1 @gmail.com Anat L.
Anatti1 @gmail.com Anat L.
15:54 21 Jun 21
German cars take a good shop to repair. My older VW EOS is running better than new.
Daniel M.
Daniel M.
20:51 16 Jun 21
This was my first time not taking my Mercedes to the dealer for service. I was tired of leaving the dealer and feeling like I really didn't get my monies worth. I found Cupelli off Google Maps and was impressed by their reviews. I was not disappointed, even from the first phone call. They are true professionals and they treat their customers as such too. My work hours are always changing which make planning anything difficult. They were very understanding and worked around my schedule. The service was done quick and for the first time I feel I got a good value for my money. I highly recommend them.
Nahla L.
Nahla L.
19:47 16 Jun 21
My experience at Cupelli automotive was very positive. Richie was very pleasant and helpful. He explained everything my car needed and sent me everything in writing before the work was done. They were able to evaluate and finish the work on my car the same day I dropped it of. I will definitely recommend them to my friends and will continue to be a customer.
derek S.
derek S.
20:04 14 Jun 21
I’ve been using Cupelli for years. Multiple bmw’s and Volkswagens. I have made the mistake having services done other places and regretted it and will now only bring my cars to Frank at Cupelli unless it’s the dealership. Highly recommend! German car specialists, no bs,good honest people that stand by the work
Marisol P.
Marisol P.
14:47 14 Jun 21
Horice P.
Horice P.
03:51 08 Jun 21
Very friendly and courteous shop. Frank and his crew were quick to get my car in the shop and on the road again. I really like how he used technology to do a complete overall check of my car and communicate the results in a timely and professional manner. Great shop and highly trained employees. Please continue to support this business and have your automotive needs taken care of. Quality work is a very high standard here and satisfaction guaranteed.
Chelsea K.
Chelsea K.
14:36 02 Jun 21
Finally a wonderful experience at an auto shop. Frank and his staff are exceptional; trustworthy and ethical. I have been a BMW owner for many years and after numerous horrible experiences at the dealer I decided to go elsewhere. Cupelli exceeded my expectations and will be taking care of my BMW's going forward. Thanks guys!
Caitlin C.
Caitlin C.
06:21 29 May 21
Great service! I always come here for my oil change and it’s fast, friendly, and the staff is so knowledgeable. Highly recommend
Susan G.
Susan G.
11:29 28 May 21
Claudio R.
Claudio R.
14:29 24 May 21
To make this short , things for me the most important, Honesty and clarity explaining verbally and visually the problems in my BMW, Courtesy, to me is the must be in any Bussiness, friendly treatment even personally or by phone, reasonable prices and willingness to work on the subject if the cost were an issue....Being impressed by the amount of work they have, that said a lot about them, If I go to any place that is empty....must be a reason, I have to go back to end other problems in my car...and without a doubt I will go back to Cupelli.....
Ralph R.
Ralph R.
21:15 17 May 21
My 2013 BMW M3 had sat for a year due to COVID. Richie and Frank did a thorough diagnostic and it needed lots of work. They completed the work with BMW parts and their labor. Wow! Now I’m back really driving again. They are great, highly recommend.
Eric G.
Eric G.
10:13 15 May 21
Always a pleasant visit to the garage when you come to Cupelli Automotive. I have trusted my vehicles to Frank and the guys for about 10 years now. One thing for sure always top service,respectful estimates,and peace of mind. European specialists luxurious car no problem these guys are pros they take care of business.
Jeffrey G.
Jeffrey G.
01:50 10 May 21
Really great. Very helpful, professional, especially with communication and explanation of needed repairs.Completely trust worthy, will continue to use them ..
Reilly M.
Reilly M.
21:23 09 May 21
Great place to take your vehicle. Not your ordinary Auto Repair Shop. They were so informative, honest and friendly. So glad I found this place!
Arsenio T.
Arsenio T.
14:28 05 May 21
Cupelli honestly let me start off by thanking Mr.frank & My Man Richie they don’t just tell you what you thought was wrong with your car they explain it in “detail” they give you options they don’t make you feel like your being pressured into anything they tel you what they can do and what they can do Mr.Frank even explained to me the issue and how he personally had to look into Richie is on top of the game he calls checks on u and makes sure that you really are involved in every step of the process Cupelli is officially my new go to place Forget about where ever you were going before These guys Will take care of you
David A.
David A.
14:04 04 May 21
Cupelli Automotive did a fantastic job getting my 2005 BMW 325ci up to speed. They provided multiple photos to help me understand what repairs were needed. Highly recommended.
Steve R.
Steve R.
14:56 03 May 21
Overall good experience. Easy to schedule. Frank and Richie make personal connection with customers. Was clear to me that I was only going to pay for what I needed instead of glossy, vague, high-price approach one often finds with dealerships. I feel if I need any follow-up they are easy to reach also.
Karen M.
Karen M.
12:37 01 May 21
Very quick and competent diagnosis of my car’s problem. Provided complete breakdown of work to be done. Was complete when promised. I highly recommend and will definitely come back!!
Lee B.
Lee B.
03:35 01 May 21
Frank and his team did a great job. My Audi A5’s AC was repaired within 48 hours. I was kept informed every step of the way with at least three discussions within the time the car was at Cupelli’s. Their comprehensive check-up system is excellent, so I’ll be back in a few weeks for some additional work.
lynda S.
lynda S.
01:44 27 Apr 21
amy H.
amy H.
21:44 26 Apr 21
What a find! Trustworthy and so professional! They sent a quote with images and it made so much sense. No need to go anywhere else!
felipe D.
felipe D.
16:01 19 Apr 21
Great shop very helpful and through in details with inspection
lloyd L.
lloyd L.
19:50 16 Apr 21
RobbnM
RobbnM
00:04 13 Apr 21
I was very pleased with these guys. They did an amazing job and are reasonably priced. Glad I found my new mechanic 🤗
Holly N.
Holly N.
20:18 09 Apr 21
Excellent service! Knowledgeable and Honest. Great communication, which is refreshing. Would definitely recommend them 😉
Natalia J.
Natalia J.
20:54 06 Apr 21
Donald G.
Donald G.
14:46 06 Apr 21
Hacksaw V.
Hacksaw V.
18:40 05 Apr 21
Mary M.
Mary M.
14:25 05 Apr 21
Fredrick N.
Fredrick N.
00:45 23 Mar 21
So the mechanic I've used for nearly 20 years retired early this year and the person who bought his shop left alot to be desired.In a bit of a lurch and looking for someone to take care of my vehicles that wasn't a con artist I went hunting.I found Cupelli Automotive after alot of searching, I have been thrilled with their transparency and the attention to detail is incredible. They discovered a couple of significant issues with my newly purchased car and have facilitated repairs quickly and have kept me in the loop the entire time. While there's never a great time to have to do major work on a car I'm glad they found the things they did so I can get them taken care of so I can keep my family safe. Plus the inspection sheet they sent me is like nothing I've ever seen from a shop. Highly recommend them and will gladly use them going forward.
Bradley F.
Bradley F.
14:49 22 Mar 21
Robert G.
Robert G.
14:31 22 Mar 21
Great work.
Garrido Financial S.
Garrido Financial S.
01:27 20 Mar 21
After several years struggling to find a good, honest (yes, honest) mechanic that could work on my antique Mercedes Benz , I was fortunate enough to be referred to Frank Cupelli at Cupelli Automotive. I took my 2001 SL 500 with several issues that the dealer and two other mechanics failed to fix properly. The main issue had to due with electrical failures in the car's alarm and security system. Frank diagnosed the issue and was able to fix the problem and, finally, the car is right. He also diagnosed several other issues which needed attention and fixed the more urgent ones. He provided a very detailed and professional report, in writing, prior to making any repairs He was candid about a couple of minor problems that I was concerned about, and informed my that they were not crucial to fix and the car could function properly and safely without me having to incur the extra expenses. The staff is also extremely cordial. I dealt with Richie who was very professional and attentive. I strongly recommend Cupelli Automotive!
Dameon F.
Dameon F.
14:25 16 Mar 21
steve B.
steve B.
14:05 16 Mar 21
Lesly P.
Lesly P.
17:20 15 Mar 21
The staff was courteous and knowledgeable. I was informed up front of what services they were going to perform. Costs were disclosed and permission was requested before they proceeded. The experience was pleasant and the vehicle was delivered on time and without any surprises.
Karen H.
Karen H.
15:16 12 Mar 21
Frank Cupelli and his team always come through! A neglected 15 year-old Toyota is now free to perform at it’s best after a leak was found in the engine. Honest evaluation and expert repairs brought this baby home. Better than New. They don’t shy away from the tough jobs. Make an appointment with Richie. He will keep you informed so you can plan your day while your car is in good hands. I highly recommend Cupelli Automotive for all your car repairs and maintenance. Do an inspection before you buy a used car as well. Frank will tell you the truth.
Unstopped F.
Unstopped F.
18:48 09 Mar 21
Jill F.
Jill F.
12:02 09 Mar 21
Cupelli is simply the BEST!Cupelli serviced by BMW and I couldn't be happier. They are friendly, courteous, professional and extremely competent. And MUCH more reasonably priced than any dealership. My car is safe in their capable hands -- which means I will be safe driving my car -- and my wallet is not taking a beating. I will not be going anywhere but to Cupelli from now on. Thanks, guys -- you really are the BEST!
E.A. H.
E.A. H.
19:19 05 Mar 21
Kathy H.
Kathy H.
20:19 04 Mar 21
I would highly recommend taking your car to be diagnosed and repaired by Frank and his mechanics. I was impressed with their web site. After my car was diagnosed, Frank fixed the problem I was having. He sent a complete diagnosis of remaining items that needed to be repaired. This was done by a text containing an explanation and pictures of each problem. He called and discussed them with me. He called a few days later to make sure everything was OK with the work they had done. He never pressured me concerning the remaining repairs I needed to do. I trusted his opinion about my situation with my car. Thank you Frank.
Madison C.
Madison C.
23:52 02 Mar 21
great place can’t wait to do more business in the future.
Jordan H.
Jordan H.
23:57 23 Feb 21
Came in for the first time with a coolant leak on a 2008 Volvo XC-90. It hasn’t been my daily driver, so I had been deferring maintenance on the vehicle and was thinking the worst. I was blown away with the service I received. The professionalism and friendliness of the staff was unlike anything I’ve experienced in South Florida. They showed me exactly what went wrong, how they were going to fix it, and charged a very reasonable price. The inspection report they provided was very thorough and they made me aware of some pressing maintenance issues that concerned them about the vehicle. Overall, very honest and knowledgeable staff. I’ll be back.
Rogelio P.
Rogelio P.
19:51 22 Feb 21
Leiskia Lezana L.
Leiskia Lezana L.
17:37 22 Feb 21
NICOLLE M.
NICOLLE M.
04:16 22 Feb 21
Dorene H.
Dorene H.
19:03 16 Feb 21
I've been going to Cupelli Automative for almost 10 years. As a woman who doesn't know much about cars, I need someone I can trust, someone who will explain things to me, treat me fairly. and give me sound advice about what I need to do with my older model car. Their prices are reasonable. Unlike some repair shops that will pad the bill, I never have to worry about that at Cupelli's. I highly recommend them to everyone I know.
Alex Y.
Alex Y.
15:39 15 Feb 21
Fernando G.
Fernando G.
23:37 08 Feb 21
Very professional and highly technical installation.
Jane S.
Jane S.
22:54 08 Feb 21
My gently used VW Beetle went in for repairs and received excellent service and attention. Frank, Ritchie and the crew were professional, courteous and used all safety protocols. You don’t have to have a “ fancy” German vehicle to get wonderful care!
Mike G.
Mike G.
13:30 05 Feb 21
The entire team at Cupelli Automotive are first class. from Frank the owner to his entire staff they are professional , trust worthy and most importantly excellent auto mechanics. I would not hesitate to use them again for any car service needs I would have.
Jessica R.
Jessica R.
19:26 02 Feb 21
Nat F.
Nat F.
16:38 01 Feb 21
Frank and his crew are very professional and take the time to explain the services that are necessary for my BMW. Will certainly call on Frank for future service needs
gary T.
gary T.
14:19 30 Jan 21
Very quick to get me in, Richie is a real asset to this company very happy to spend my money with a local shop. I will be back for sure. Thanks for a great job.
Anthony
Anthony
15:23 25 Jan 21
Coming from NY city I am very pleased to have come across Cupelli Automotive. I have an 2012 650I with a standard transmission . After reviewing shops who specialized in BMW I came across Cupelli auto. They did a thourough diagnosis and Frank informed me that I should replace certain hoses before they begin giving me problems. This diagnosis was for my benefit so I wouldn’t breakdown somewhere with my family. I much appreciated the information. I would highly recommend this shop to anyone who wants top quality work and amazing customer service
HANK W.
HANK W.
19:05 22 Jan 21
Professionally managed with the customer coming firstHighly recommend
rik S.
rik S.
20:48 19 Jan 21
Ida C.
Ida C.
11:40 14 Jan 21
the place is the best. first the shop is clean and very organized. the staff is really friendly and HONEST..They told me what was wrong and then told me about a recall and that i should take my vehicle to the dealer..who does that...they do..i had no idea..i will be using this shop from now on...i have a diesel and they work on them..thats a good thing..beause not every one works on diesel..i think anyone needing auto work should go here..you won't be disappointed...also family owned and we should support all small businesses...
Daniel K.
Daniel K.
15:54 11 Jan 21
frfghtrjd5
frfghtrjd5
15:50 11 Jan 21
Ron B.
Ron B.
17:15 22 Dec 20
My door handle had fallen off. They fixed the problem correctly for a very reasonable charge. Went ahead and had them do other maintenance that was due. I trust these guys and they are now my go-to mechanic in the future.
Dwayne W.
Dwayne W.
14:46 19 Dec 20
Barb
Barb
00:51 19 Dec 20
They came highly recommended by my neighbor, and I was very impressed with their professionalism, great communication, and their thoroughness in servicing my car.
Cheryl R.
Cheryl R.
14:28 14 Dec 20
Great customer service and detailed diagnostics! Frank and Richie were in constant communication with me regarding required repairs. I would highly recommend Cupelli Automotive.
Kenneth V.
Kenneth V.
22:03 11 Dec 20
As a new customer I was impressed by the detailed diagnosis performed on my 128i. The description of the problem was clearly stated along with corresponding pictures and after that assessment I was totally confident that my car would be serviced with utmost care. I would like to personally thank Mr Frank Cupelli and his technicians for a job well done. I highly recommend their services and am now a lifelong customer.
Sainta Transport L.
Sainta Transport L.
15:56 16 Nov 20
howard B.
howard B.
13:01 14 Nov 20
Courteous, professional and complete. Job well done. First time customer. Will definitely return.
Teri M.
Teri M.
03:58 06 Nov 20
Excellent service. Nice people. Trustworthy!
Ted K.
Ted K.
16:42 02 Nov 20
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